Contact information
CONTACT US
At BLACKOUT UNIT, we are committed to providing fast and reliable customer support. If you have any questions regarding your order, shipping, products, or general inquiries, please contact our support team using the information below.
CUSTOMER SUPPORT
BLACKOUT UNIT
Customer Support Department
Email: support@blackoutunit.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
RESPONSE TIMES
Our support team typically responds within 24–48 business hours.
Please note:
- Response times may be longer during holidays, weekends, product launches, promotional events, or periods of high order volume.
- Sending multiple emails regarding the same issue may delay response times.
ORDER SUPPORT
For assistance with an existing order, please include:
- Full name
- Order number
- Email address used at checkout
- Detailed description of your request
Providing complete information helps us resolve your request more efficiently.
SHIPPING & DELIVERY QUESTIONS
Before contacting support regarding shipping updates, please verify your tracking information first.
Tracking numbers are automatically sent once orders have shipped.
BLACKOUT UNIT is not responsible for carrier delays after packages have been transferred to USPS or the selected shipping carrier.
RETURNS & CLAIMS
For return requests, damaged item claims, or order issues, customers must contact us within the timeframes outlined in our policies.
Please include supporting photos and documentation when applicable.
BUSINESS & COLLABORATION INQUIRIES
For partnerships, collaborations, wholesale opportunities, or media inquiries, please contact:
IMPORTANT NOTICE
BLACKOUT UNIT reserves the right to refuse service, abusive communications, fraudulent claims, or bad-faith disputes.
Threatening, abusive, defamatory, or fraudulent conduct toward our staff or business may result in termination of communication and refusal of future service.
Thank you for choosing BLACKOUT UNIT.