Refund policy
RETURNS & EXCHANGES POLICY
**Effective Date:** May 18, 2024
At BLACKOUT UNIT, all purchases are subject to the terms outlined in this Returns & Exchanges Policy. Due to the nature of our products, limited inventory releases, promotional pricing, discounted offers, and hygiene/safety considerations, all sales are considered final unless otherwise stated below.
By placing an order with BLACKOUT UNIT, the customer acknowledges and agrees to this policy in full.
ALL SALES ARE FINAL
Due to the nature of our products, including tactical gear, face coverings, accessories, promotional inventory, discounted products, and limited releases, **ALL SALES ARE FINAL**.
BLACKOUT UNIT does not guarantee refunds, exchanges, or returns for:
* Buyer’s remorse
* Incorrect size selection
* Personal preference
* Change of mind
* Delayed carrier delivery
* Refused shipments
* Incorrect addresses entered by the customer
Products purchased during promotions, discount campaigns, clearance events, coupon offers, or limited releases are considered **Final Sale** and are non-refundable.
RETURN EXCEPTIONS
A return or replacement may only be considered if:
* The wrong item was shipped by BLACKOUT UNIT
* The product arrives with a verified manufacturing defect
* The item arrives physically damaged due to a verified fulfillment error
All claims must be submitted within **48 hours of delivery**.
Claims submitted after this period may be denied.
CLAIM REQUIREMENTS
To request review of a damaged or incorrect order, the customer must provide:
* Full name
* Order number
* Clear photographs of the item
* Clear photographs of the packaging
* Description of the issue
BLACKOUT UNIT reserves the right to deny any request lacking sufficient evidence.
RETURN AUTHORIZATION REQUIRED
No return will be accepted without prior written authorization from BLACKOUT UNIT.
Unauthorized returns may be refused or discarded without refund.
RETURN SHIPPING COSTS
If a return is exceptionally approved by BLACKOUT UNIT:
* The customer is solely responsible for purchasing the return shipping label
* The customer is responsible for all return shipping costs
* Original shipping costs are non-refundable under all circumstances
Shipping fees paid at checkout are considered completed carrier service charges and will not be refunded.
REFUND CONDITIONS
If BLACKOUT UNIT approves a refund at its sole discretion:
* Refunds may be issued as store credit, replacement product, or original payment refund
* Refunds will apply only to the product purchase price
* Original shipping costs will not be refunded
* Return shipping costs will not be reimbursed
BLACKOUT UNIT reserves the right to issue partial refunds where appropriate.
NON-RETURNABLE ITEMS
The following items are strictly non-returnable and non-refundable:
* Tactical masks
* Face coverings
* Worn merchandise
* Opened products
* Clearance items
* Promotional items
* Discounted items
* Limited-release products
* Custom or personalized items
* Gift cards
* Hygiene-sensitive products
For health, hygiene, and safety reasons, face-related products and tactical wear cannot be returned once delivered.
CHARGEBACKS & PAYMENT DISPUTES
Customers agree not to initiate fraudulent or abusive chargebacks for valid purchases.
By completing a purchase with BLACKOUT UNIT, the customer acknowledges that:
* Product descriptions, policies, and checkout terms were reviewed prior to purchase
* Charges submitted for completed orders are authorized
* Shipping and processing timelines are disclosed before checkout
Fraudulent disputes, abusive chargebacks, or attempts to retain merchandise while reversing payment may result in:
* Permanent ban from future purchases
* Submission of evidence to the payment processor
* Collections activity where legally permitted
* Civil recovery actions where applicable
BLACKOUT UNIT reserves all rights to dispute invalid chargebacks with supporting documentation, including tracking confirmation, order records, customer communications, and policy acceptance logs.
LOST, STOLEN, OR DELIVERED PACKAGES
BLACKOUT UNIT is not responsible for:
* Lost packages
* Stolen packages
* Carrier delays
* Packages marked as “Delivered”
* Incorrect addresses entered by the customer
Once the carrier marks a package as delivered, responsibility transfers to the customer.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, BLACKOUT UNIT shall not be liable for:
* Indirect damages
* Consequential damages
* Loss of use
* Carrier delays
* Customer misuse
* Third-party handling issues
BLACKOUT UNIT’s maximum liability shall never exceed the original purchase price of the product ordered.
POLICY MODIFICATIONS
BLACKOUT UNIT reserves the right to modify, update, or revise this policy at any time without prior notice.
CONTACT INFORMATION
BLACKOUT UNIT
Customer Support Department
[support@blackoutunit.com](mailto:support@blackoutunit.com)
By placing an order with BLACKOUT UNIT, the customer acknowledges and agrees to this Returns & Exchanges Policy in full.