Shipping policy

SHIPPING POLICY

Effective Date: May 18, 2024

Welcome to BLACKOUT UNIT. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our store. By placing an order with BLACKOUT UNIT, you agree to the terms below.

ORDER PROCESSING

All orders are processed within 24 hours after the order is successfully placed and payment is verified.

Orders placed after business hours, on weekends, or on holidays may be processed on the next business day.

Please note:

  • Processing time is separate from shipping transit time.
  • Orders may be delayed for fraud prevention review, payment verification, inventory checks, or address confirmation.
  • BLACKOUT UNIT reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.

SHIPPING TIMEFRAME

Orders are shipped via USPS.

Estimated delivery time is typically 3–5 business days after the order has been processed and shipped.

Please understand that shipping timelines are estimates only and are not guaranteed.

Delivery times may be affected by:

  • Carrier delays
  • Weather conditions
  • High shipping volume
  • Holidays
  • Customs processing
  • Natural disasters
  • Incorrect shipping information
  • Circumstances outside of our control

BLACKOUT UNIT is not responsible for delays caused by USPS or other carrier-related issues once the package has been shipped.

TRACKING INFORMATION

Tracking information will be sent to the email provided at checkout once the order has shipped.

Please allow up to 24 hours for tracking updates to appear within the carrier’s system.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for entering the correct shipping address at checkout.

BLACKOUT UNIT is not responsible for:

  • Incorrect addresses entered by customers
  • Failed deliveries
  • Returned shipments
  • Packages delivered to the address provided during checkout

If a package is returned due to an incorrect or insufficient address, additional shipping charges may apply before reshipment.

LOST, STOLEN, OR DELIVERED PACKAGES

Once a package has been transferred to USPS and marked as shipped, BLACKOUT UNIT is no longer responsible for carrier-related delivery issues.

BLACKOUT UNIT is not liable for:

  • Lost packages
  • Stolen packages
  • Delayed packages
  • Packages marked as “Delivered”
  • Carrier mishandling

Customers must contact USPS directly regarding delivery disputes or carrier claims.

SHIPPING FEES

Shipping fees are calculated at checkout and are non-refundable once the order has shipped.

INTERNATIONAL SHIPPING

If international shipping is offered:

  • Customers are responsible for all customs duties, taxes, import fees, and VAT charges.
  • BLACKOUT UNIT is not responsible for customs delays or seizures.

REFUSED OR RETURNED SHIPMENTS

If an order is refused, unclaimed, or returned to sender, BLACKOUT UNIT reserves the right to deduct:

  • Original shipping costs
  • Return shipping fees
  • Restocking fees (if applicable)

before issuing any refund.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, BLACKOUT UNIT shall not be liable for:

  • Shipping delays
  • Carrier errors
  • Delivery failures
  • Lost profits
  • Indirect or consequential damages
  • Events beyond our reasonable control

Our maximum liability shall never exceed the purchase price of the product ordered.

POLICY CHANGES

BLACKOUT UNIT reserves the right to update or modify this Shipping Policy at any time without prior notice.

CONTACT

BLACKOUT UNIT
Customer Support
support@blackoutunit.com

By placing an order with BLACKOUT UNIT, the customer acknowledges and agrees to this Shipping Policy.